Refund Policy

At TradingForms, we stand behind the quality of our platform. This Refund Policy outlines when and how you can request a refund for paid subscription plans. We aim to be fair, transparent, and responsive to every refund request.

This policy applies to all paid TradingForms subscription plans (Professional and Business). Free (Starter) plan users are not charged and therefore not covered by this refund policy.

We offer a full 14-day money-back guarantee on all new paid subscriptions. This applies to first-time upgrades from the free plan, as well as customers who have been on the free plan and upgrade to a paid plan for the first time.

What's Covered

• First-time upgrade from Starter (Free) to any paid plan
• New account subscriptions to a paid plan
• Annual plan upgrades within the first 14 days
• Plan upgrades (e.g., Professional → Business) within the first 14 days of upgrade

What's Not Covered by the Guarantee

• Renewals after the initial subscription period
• Downgrade refunds (e.g., Business → Professional) — use the plan until the period ends
• Free plan users (no charges apply)
• Add-on purchases or one-time service fees

Outside the 14-day guarantee window, refunds are evaluated on a case-by-case basis. The following criteria are considered when assessing eligibility:

Refund rules vary slightly depending on your subscription type and billing cycle. The table below summarises the key rules for each plan:

Annual Plans — Prorated Refunds

For annual subscriptions, if a refund is approved outside the 14-day guarantee window due to a qualifying reason (e.g., technical failure), we calculate a prorated refund based on the unused months remaining in the subscription year, minus a processing fee of 5% of the original purchase price.

Requesting a refund is straightforward. Follow the steps below to submit your request and receive a resolution as quickly as possible.

Once a refund has been approved, the time it takes to appear in your account depends on your payment method and financial institution.

Cancellation and refunds are two separate actions. Understanding the difference helps avoid confusion about what happens to your account and your money.

We understand that billing issues can be frustrating. Before initiating a chargeback with your bank or payment provider, we strongly encourage you to contact us first. We resolve most billing issues within 2 business days and are committed to working with you fairly.

Why Contact Us First?

• We resolve most billing disputes faster than a chargeback process (2 days vs. 30–90 days)
• Chargebacks can result in immediate account suspension pending investigation
• Chargebacks initiated without prior contact may affect your ability to re-subscribe in future
• We have a strong track record of resolving legitimate disputes to customers' satisfaction

Chargeback Policy

If you initiate a chargeback without first contacting TradingForms, we reserve the right to suspend your account pending investigation and provide documentation to your payment provider to contest fraudulent chargebacks. Accounts with unresolved chargebacks may be permanently suspended.

We recognize that life is unpredictable and that exceptional circumstances sometimes fall outside our standard policy. We handle the following situations with additional care and flexibility:

For any special circumstance not covered above, please reach out to support@tradingforms.com. We review every case individually and aim to find a fair resolution.

Our billing support team is dedicated to resolving refund requests and billing inquiries quickly and fairly. We aim to respond to all billing queries within 1 business day.