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LegalFully Compliant๐Ÿ‡ช๐Ÿ‡บ GDPR ยท ๐Ÿ‡ฌ๐Ÿ‡ง UK GDPR

GDPR Compliance

TradingForms is fully committed to GDPR compliance. This page details exactly how we protect EU/EEA data subjects' rights, our lawful bases for processing, and how to exercise your rights.

๐Ÿ“…Compliant Since:May 25, 2018
๐Ÿ”„Last Reviewed:January 15, 2025
๐Ÿ›ก๏ธDPO Appointed:Yes
โฑ๏ธReading Time:~12 minutes

Compliance At a Glance

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Fully GDPR Compliant

Implemented since May 2018, continuously reviewed and updated.

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Appointed DPO

A dedicated Data Protection Officer oversees all privacy matters.

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DPA Available

Data Processing Agreements available for all business customers.

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SCCs in Place

Standard Contractual Clauses signed with all sub-processors.

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Privacy by Design

Data protection built into every feature from day one.

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72-hr Breach Notification

We notify supervisory authorities within 72 hours of any breach.

Exercise Your Rights

Your GDPR rights, made simple.

Select the right you want to exercise below. We will respond within 30 days and never charge a fee for rights requests.

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01

GDPR Overview & Our Commitment

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018. It applies to any organization that processes the personal data of individuals in the European Economic Area (EEA), regardless of where the organization is based.

TradingForms is fully committed to GDPR compliance. We process personal data of EU/EEA residents and have implemented technical and organizational measures to ensure that our data practices meet or exceed GDPR requirements.

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TradingForms applies GDPR-standard data protections to ALL users worldwide โ€” not just EU residents. We believe strong privacy protections are a right, not a privilege determined by geography.

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Lawfulness & Fairness

We process data only on valid legal bases and are transparent about how and why.

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Purpose Limitation

Data collected for one purpose is not used for incompatible purposes.

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Data Minimisation

We collect only the data that is strictly necessary for the stated purpose.

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Accuracy

We keep data accurate and up-to-date, with easy ways for you to correct it.

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Storage Limitation

Data is retained only as long as necessary for its purpose.

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Integrity & Confidentiality

Appropriate security measures protect data against unauthorized access.

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02

Lawful Bases for Processing

Under GDPR Article 6, every processing activity must have a valid lawful basis. TradingForms uses the following lawful bases, depending on the type of processing:

Art. 6(1)(b)Contract Performance
  • Creating and managing your account
  • Delivering the Invoice, Payslip & Quotation services
  • Processing payments and managing subscriptions
  • Providing customer support
Art. 6(1)(f)Legitimate Interests
  • Fraud detection and security monitoring
  • Product analytics to improve our services
  • Internal reporting and business analysis
  • Enforcing our terms and preventing abuse
Art. 6(1)(c)Legal Obligation
  • Retaining financial records for tax compliance (7 years)
  • Responding to lawful court orders or legal requests
  • Anti-money laundering checks where required
Art. 6(1)(a)Consent
  • Sending marketing emails and product updates
  • Optional analytics and performance cookies
  • Participation in surveys and research
  • Personalised product recommendations
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Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. You can manage consent preferences in your account settings or by contacting support@tradingforms.com.

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03

Data Controller & DPO

Under GDPR, a "Data Controller" is the entity that determines the purposes and means of processing personal data. TradingForms Ltd. is the Data Controller for all personal data collected through our platform.

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Controller

Data Controller

TradingForms Ltd.

123 Business District

Nairobi, Kenya

legal@tradingforms.com

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DPO

Data Protection Officer

Appointed DPO

TradingForms Ltd.

Responsible for GDPR oversight

dpo@tradingforms.com

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EU Rep

EU Representative

EU DataRep Services

Dublin, Ireland

For EEA-based inquiries

eurep@tradingforms.com

Our Data Protection Officer is responsible for monitoring our compliance with GDPR, providing advice on data protection impact assessments, and acting as the primary contact point for supervisory authorities and data subjects.

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04

Categories of Data Subjects & Data

TradingForms processes personal data about several categories of individuals ("data subjects") in the course of providing our services.

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Platform Users

Account holders

Contract
  • Name & email
  • Business details
  • Login credentials
  • Usage & activity data
  • Billing information
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Your Clients

Added by you

Contract
  • Name & company
  • Contact details
  • Invoice/quote history
  • Payment records
  • Address information
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Your Employees

Payslip recipients

Contract
  • Full name & ID
  • Salary details
  • Tax identification
  • Bank details
  • Employment data
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Website Visitors

Anonymous users

Legitimate Interest
  • IP address (partial)
  • Browser & device
  • Pages visited
  • Cookie identifiers
  • Referral source
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If you add your clients' or employees' personal data to TradingForms, you are acting as a Data Controller in respect of that data. You are responsible for ensuring you have the appropriate legal basis to share that data with us and that you have informed those individuals appropriately.

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05

International Data Transfers

TradingForms operates globally and may transfer personal data outside the EEA. Under GDPR Chapter V, such transfers require appropriate safeguards to ensure data receives equivalent protection.

DestinationServicesTransfer MechanismStatus
United StatesAWS, Stripe, MixpanelStandard Contractual Clauses (SCCs)Active
United KingdomIntercom, SentryUK Adequacy DecisionActive
European UnionGoogle Cloud (EU-West)Intra-EEA โ€” No transferPrimary
AustraliaAnalytics backupStandard Contractual Clauses (SCCs)Active

We use Standard Contractual Clauses (SCCs) approved by the European Commission for transfers to third countries. For transfers to the UK, we rely on the UK's adequacy decision granted by the EU Commission.

  • SCCs: We have executed the latest version of EU Standard Contractual Clauses with all sub-processors receiving EEA data
  • Transfer Impact Assessments: We conduct TIAs for all high-risk international transfers
  • Data Residency Options: Enterprise customers can request EU-only data residency โ€” contact ${DPO_EMAIL}
  • Sub-processor Updates: We maintain a current list of sub-processors and notify customers 30 days before adding new ones
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06

Data Retention Under GDPR

GDPR's storage limitation principle (Article 5(1)(e)) requires that personal data is kept no longer than necessary for its purpose. Our retention periods are set to align with legal obligations, business necessity, and user expectations.

Data CategoryRetention PeriodLegal BasisDeletion Method
Account & Profile DataAccount lifetime + 30 daysContractAutomatic after account deletion window
Invoice & Document DataAccount lifetime + 90 daysContractPurged after backup cycle completes
Employee Payroll Records7 years post-employmentLegalManual deletion on request after legal period
Financial Transactions7 yearsLegalRequired for tax compliance โ€” cannot be shortened
Support Communications3 yearsLegitimate InterestAutomated purge after 3 years
Analytics & Usage Data26 months (anonymized)ConsentAnonymized โ€” no further personal data retained
Security & Audit Logs12 monthsLegitimate InterestRolling 12-month window
Marketing Consent RecordsUntil consent withdrawn + 3 yearsConsentProof of consent retained per ICO guidance
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You can request early deletion of your data at any time by exercising your Right to Erasure. We will delete your data within 30 days unless a legal retention obligation prevents us from doing so, in which case we will explain the reason clearly.

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07

Technical & Organisational Measures

GDPR Article 32 requires controllers to implement appropriate technical and organisational measures (TOMs) to ensure a level of security appropriate to the risk. Our TOMs include:

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Encryption

  • TLS 1.3 for all data in transit
  • AES-256 encryption at rest
  • End-to-end encryption for sensitive payroll data
  • Encrypted database backups
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Access Controls

  • Role-based access control (RBAC)
  • Principle of least privilege
  • Multi-factor authentication (MFA)
  • Privileged access management (PAM)
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Monitoring

  • 24/7 security monitoring & alerting
  • Intrusion detection systems (IDS)
  • Anomaly detection on API access
  • Comprehensive audit logging
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Testing

  • Annual penetration testing by third parties
  • Regular vulnerability scanning
  • Automated dependency security checks
  • Bug bounty programme
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Personnel

  • Mandatory GDPR training for all staff
  • Background checks for staff with data access
  • Confidentiality agreements
  • Regular security awareness training
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Infrastructure

  • ISO 27001-aligned cloud infrastructure
  • Geo-redundant data storage
  • Automated failover & disaster recovery
  • Regular backup testing
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08

Data Breach Response

GDPR Article 33 requires notification of personal data breaches to the relevant supervisory authority within 72 hours of discovery. Article 34 requires notification to affected individuals when the breach is likely to result in high risk.

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0โ€“1 hrsDetection

Security team identifies and confirms the breach through monitoring systems or reports.

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1โ€“4 hrsContainment

Immediate steps to contain the breach โ€” revoke credentials, isolate systems, preserve evidence.

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4โ€“24 hrsAssessment

Determine scope, data types affected, number of individuals, and risk level.

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24โ€“72 hrsNotification

Notify supervisory authority within 72 hours. Notify affected users if high risk.

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72+ hrsRemediation

Full incident report, root cause analysis, and implementation of preventive measures.

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If you believe your TradingForms account has been compromised or you have identified a security vulnerability, please contact us immediately at security@tradingforms.com. We operate a coordinated vulnerability disclosure programme.

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09

Data Protection Impact Assessments

GDPR Article 35 requires a Data Protection Impact Assessment (DPIA) before carrying out processing that is likely to result in a high risk to individuals' rights and freedoms. TradingForms conducts DPIAs proactively.

We carry out DPIAs for the following types of processing activities:

  • New product features that involve processing sensitive personal data (e.g., payroll data, bank account details)
  • Large-scale processing of employee payroll data on behalf of business customers
  • New third-party integrations that involve sharing personal data with new sub-processors
  • International data transfers to countries without an EU adequacy decision
  • Automated decision-making or profiling that produces legal or similarly significant effects
  • Systematic monitoring of users through analytics or performance tracking tools

DPIA results are reviewed by our DPO and, where required, consulted with the relevant supervisory authority prior to processing commencing. Summaries of our DPIAs are available to enterprise customers upon request.

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Sub-Processors

TradingForms acts as a Data Processor when processing personal data on behalf of our business customers. We engage the following sub-processors to help deliver our services. All sub-processors are bound by Data Processing Agreements that meet GDPR Article 28 requirements.

Sub-ProcessorPurposeLocationCertification
Amazon Web Services (AWS)Cloud infrastructure & hostingEU-West, US-EastISO 27001, SOC 2
Google Cloud PlatformAnalytics & data processingEU-WestISO 27001, SOC 2
StripePayment processingUnited StatesPCI DSS Level 1
SendGrid (Twilio)Transactional email deliveryUnited StatesISO 27001, SOC 2
IntercomCustomer support communicationsUnited StatesISO 27001, SOC 2
SentryError monitoring & loggingUnited StatesSOC 2 Type II
MixpanelProduct analyticsUnited StatesSOC 2 Type II
CloudflareCDN, DDoS protection & WAFGlobal (EEA nodes)ISO 27001, SOC 2
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We will provide 30 days' notice before engaging any new sub-processor or making material changes to existing sub-processor arrangements. If you object to a new sub-processor, please contact dpo@tradingforms.com within the notice period.

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Supervisory Authority

Under GDPR Article 77, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes GDPR. You can contact the supervisory authority in your EU member state of residence or the authority where the alleged infringement occurred.

Our lead supervisory authority for GDPR purposes is:

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Data Protection Commission (DPC)

Ireland ๐Ÿ‡ฎ๐Ÿ‡ช

21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland

Before lodging a formal complaint, we encourage you to contact us first at dpo@tradingforms.com. We are committed to resolving data protection concerns quickly and fairly, and most issues can be resolved without formal regulatory involvement.

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Contact Our DPO

Our Data Protection Officer is your primary point of contact for any GDPR-related questions, rights requests, or concerns. The DPO operates independently and is not subject to instructions from management regarding their data protection responsibilities.

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Data Protection Officer

dpo@tradingforms.com

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Privacy Team

support@tradingforms.com

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Security Incidents

security@tradingforms.com

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Postal (Confidential DPO)

TradingForms DPO, 123 Business District, Nairobi, Kenya

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We aim to respond to all GDPR rights requests and DPO inquiries within 30 calendar days. For complex requests, we may extend this period by a further two months, in which case we will notify you within the initial 30-day period with an explanation.

๐Ÿ“„For Business Customers

Data Processing Agreement (DPA)

If TradingForms processes personal data on your behalf, you may need a DPA under GDPR Article 28. Our standard DPA is pre-signed and ready for download. Enterprise customers can request a custom DPA.

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Your rights. Our responsibility.

Have a GDPR concern, rights request, or compliance question? Our DPO is here to help.

Compliant since: May 25, 2018 ยท Last reviewed: January 15, 2025